THE FOLLOWING POLICIES ARE FOR YOUR REFERENCE TO HELP UNDERSTAND THE ORDERING PROCESS AND PROVIDE YOU THE BEST POSSIBLE EXPERIENCE WITH BLACKOUT
Standard turnaround time is 2 weeks, which does not include shipping times if applicable. During peak season or for large orders, that time may vary, but you will be notified about that prior to placing your order. Rush orders are available at additional rates, the fastest rush possible is 3 business days.
Payments can be made by credit card, cash, check, or certain apps such as Venmo, Paypal, or CashApp. You can make your payment online when we send you your invoice to start the order. Orders over $500 are allowed a 50% deposit to begin production, the remaining balance can be paid upon completion.
We allow you to pick up your orders for free at our shop if you are local. If you need or want your order shipped, we offer free in-state shipping!
We do not accept any returns on custom orders. If there was a mistake when printing your order that does not match the approved mockup, we will issue a refund or offer to reprint the order. If you have an issue with the quality of your order, we will come to a mutual agreement on a refund amount, based on the circumstances.
Once you approve the final mockup, you cannot cancel an order. If you do need to cancel an order, let us know ASAP. If we have not started production yet, we can give you a partial refund, you will just need to pay the restocking fee for the blank garments.
Customer Supplied Garments:
We do accept customer supplied garments under certain conditions. In the event of a misprint causing a garment to be ruined, we are not responsible for replacing it. You will need to contact us prior to placing an order using customer supplied garments and get your garments approved by us. This is so that we can ensure they will work with our equipment and inks. We cannot print on garments that have already been worn and washed, chemicals from washing detergents interfere with ink adhesion. Please bring in your supplied garments in an organized way (folded neatly in a box). We may charge a fee otherwise, like if you bring in a trash bag full of wrinkled shirts... yes, people have done that.
Our order minimum is 12 pieces, any design with artwork that has more than 4 colors has a 24 piece minimum. And order with custom neck tags also has a 24 piece minimum.
Pricing is always subject to change. Garment prices change from our supplier with no notice, and we cannot control that. If those prices change between the time of your initial quote and when mockups are approved, the invoice total could change (we will inform you if that happens prior to processing your order). If you make any changes to your order after you get a quote and/or mockup, we will send you a new quote and mockup to reflect those changes.
We have the right to refuse an order if you are attempting to use a design with licensed imagery. For example, you cannot print any logos, designs, or images that are the property of another entity. If you are using a stock image, you must show proof of purchase for the licensing to use that artwork.